If the modem is on, the light should flash green. It was working fine with my old ISP modem. Power Light. The power light indicates that your modem is plugged in and working. The lists below have routers that we have confirmed can cause issues with Nest products. Waited for an ip In your particular case, you can ask Spectrum tech support to replace it with a non Hitron modem. This means your modem found the frequency with which to receive information from the internet. I'm not so sure if that would work, but I wanted to give it a go anyway. I've booked a technician, but he can only check things from the outside due to COVID. User manuals and firmware updates for NETGEAR products can be downloaded from NETGEAR Support.For more information see, How to update firmware on your NETGEAR … Powered off Hitron ; Waited 30 Seconds; Restarted the Hitron modem and waited for it to settle. I tried plugging the bare coax straight to the modem. Got it to work. Symptoms include low batteries or power issues, not being able to connect to Wi-FI during setup, or Offline status in the app because of a Wi-Fi disconnection. ISP sent me a new modem and Nest Router stopped being able to send a consistent signal. Reason why I bought the modem was because the Hitron doesn't appear to be accessible to the end users, it's locked down. You cannot acces the GUI of Hitron. The following product support and knowledge base article links are to assist with troubleshooting NETGEAR Wi-Fi Range Extenders. Thanks to @CrimpOn who gave me some good ideas to start. Acquire Downstream Channel: This should say "Locked", "OK" or similar. I installed the CM600 yesterday around 12:30pm and so far everything seems to be working well, Internet has been stable under heavy use (streaming, gaming). Plugged in my laptop directly to the modem. Same problem. Popular how-to's for your modem. The correct wifi name can be selected but it does not … In most but not all cases they can accommodate your request. For installation and setup assistance, see Installing and configuring NETGEAR WiFi Range Extenders.. However, the list is not definitive, so there may be unlisted routers that also aren’t compatible. I'm trying to login to forward some ports. However, Spectrum has come out to my property twice now and changed out the modem. I want to see the devices that are connected to my Wi-Fi using a Hitron modem, however I just see the blue bar active showing like the system was thinking but it stays in the same condition without showing me what I need. ... it did not work. Not sure if problem is with router setup (Hitron) or printer setup (5255). Static IP setup, port mapping, and other commonly required customizations are supported. Login Instructions. If the power light is red, the modem is self-testing its hardware. These are all important and if one does not match up with what you expect you may need to dig deeper to figure out why. I am stuck at the wireless setup process. Spectrum locks it down. Thanks for responding. The lights below are listed in the order they appear on your modem, from left to right. Internet intermittently drops out. I believe that it maybe … This is what I did. The only problem is there's no working/proper coax outlet available downstairs. I has worked once a couple weeks ago, and ONLY once. Find, Change or Reset your Wi-Fi Password - Gigabit & Advanced Wi-Fi Modem; How to Sign Into and Change the Password of Hitron CGN3 Series Modems; How to Manage your Hitron CGN3 Guest Network; How to Reset your Hitron CGN3 Modem; How to Bridge your Hitron CGN3 or CGN3ACR Modem I initially thought it was the ISP (Spectrum's) modem (model e31t2v1). 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